RETURN & REFUND POLICY
Last Updated: March 2026
Thank you for shopping with OFF DUTY STANDARD.
OFF DUTY STANDARD LLC is a clothing and fashion brand born in the United States, offering premium apparel and globally inspired fashion collections through offdutystandard.com.
We aim to ensure a positive shopping experience. If you are not fully satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns and refunds may be accepted.
1. 14-Day Return Policy
Customers may request a return within 14 days of receiving their order.
To be eligible for a return:
• the return request must be submitted within 14 days of delivery
• items must be unused, unworn, and unwashed
• items must be returned in original condition
• original tags and packaging must be included
Returns that do not meet these conditions may not be accepted.
2. Limited Edition Collections
OFF DUTY STANDARD may release highly curated and limited-edition clothing collections.
Due to the exclusive nature of certain items:
• some limited edition products may be final sale
• final sale items may not be eligible for return or refund
Such conditions will be clearly indicated at the time of purchase.
3. Non-Returnable Items
The following items may not be eligible for return:
• items marked as final sale
• worn or used items
• items returned without original tags
• items damaged after delivery
• customized or personalized products
4. Return Process
To initiate a return, customers must contact us through the contact page on offdutystandard.com.
Customers may be required to provide:
• order number
• proof of purchase
• reason for return
• photos of the item (if applicable)
Once the return request is reviewed and approved, instructions will be provided for returning the item.
5. Return Shipping
Unless the product is defective or incorrect, customers may be responsible for return shipping costs.
Shipping fees originally paid for an order are generally non-refundable.
Customers are advised to use a trackable shipping service when returning items.
OFF DUTY STANDARD LLC is not responsible for returned packages lost in transit.
6. Refunds
Once the returned item has been received and inspected, customers will be notified regarding the refund status.
If approved, refunds will be issued to the original payment method used during purchase.
Refund processing times may vary depending on the payment provider and financial institution.
7. Exchanges
At this time, OFF DUTY STANDARD may not guarantee direct exchanges due to limited stock availability, particularly for limited-edition collections.
If you wish to exchange an item, the recommended process may be to:
-
return the original item (if eligible)
-
place a new order for the desired item
8. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Customers may be asked to provide photographs or additional information so the issue can be reviewed.
If confirmed, OFF DUTY STANDARD will arrange a suitable resolution, which may include:
• replacement item
• store credit
• refund
9. Global Orders
OFF DUTY STANDARD serves customers worldwide.
Customers returning products from outside the United States may be responsible for:
• international shipping costs
• customs or import charges associated with the return
10. Policy Updates
OFF DUTY STANDARD LLC reserves the right to update or modify this Return & Refund Policy at any time.
Updates will be posted on this page with a revised effective date.
11. Contact
For return or refund inquiries, please contact us through the contact page on:
offdutystandard.com